![]() ![]() ECO-WORTHY requires at minimum 1-2 working days to inspect a returned item prior to issuing a refund or credit. For all other reasons, customers are responsible for the return shipping fees. ECO-WORTHY will pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any extra products you did not order. You will receive a refund or credit towards your account, provided the merchandise is returned in the original packaging in new and resalable condition with the original blank warranty cards, manuals, and all accessories. Standard in stock merchandise purchased through ECO-WORTHY may be returned within 30 days of the receipt of the product. Goods returned without original packaging will not be accepted. To qualify under our Defective on Arrival policy, goods must be returned in their original packaging. In the event of a replacement, ECO-WORTHY will arrange for return shipment of the defective unit, and once the part has been received and inspected, we will ship out the replacement part within 3 working days. Please contact us for Return Material Authorization within 14 days of the order being received. If one or more of the items you received are damaged, different, or not working, you will be protected by this Guarantee. GUARANTEES & RETURN POLICY 14 Days DOA Product Guarantee ![]() Delays in delivery caused by any other beyond ECO-WORHTY's control, such as public holidays and Customs issues. Any un-insured order that is lost or stolen Ĥ. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war ģ. Delays caused by the buyer providing incorrect or incomplete delivery information Ģ. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.įull refunds are not available under the following circumstances:ġ. These estimates are based on normal circumstances and are not a guarantee of delivery times. Business days do not include Saturday/Sunday and any public holidays. Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Shipping fromįreight: Larger Panels Kits must be shipped by freight, the shipping time is 5-14 business days. If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation. This includes preparing your items, performing quality checks, and packing for shipment.Īll items sold at ECO-WORTHY are guaranteed to be delivered in 30 days. The time it takes to prepare your item(s) to ship from our warehouse. Procession time can take between 1-3 business days. The second one will contain the tracking information and some instructions on how to track your parcel. You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. We offer a free shipping service for most of mainland UK. Please read below for more information about our shipping and return policies. We hope you have enjoyed your online shopping experience with ECO-WORTHY. Using the coupon code, Save Extra £20 Each at checkout
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